Support
Need help? Write to:
To help us answer faster, include:
- your nickname and player ID (in the game Settings);
- device model and Android/iOS version;
- what happened and, if possible, a screenshot;
- for purchase issues, the Google Play order number (starts with
GPA.).
We reply within 5 business days, in English, Portuguese or Spanish.
FAQ
I bought something and did not receive it
Close and reopen the game with an internet connection: the purchase is verified again automatically. If it does not show up within a few minutes, send the order number (GPA.…) to the email above.
I changed phones. Did I lose my progress?
The account is tied to the device. Write to us with your old nickname and player ID and we will try to help.
How do I change my nickname or country?
In the game, under Profile. Offensive nicknames are not accepted.
When does the season end?
On the 1st of every month at midnight Brasília time (03:00 UTC). League rewards arrive shortly after. The Daily Challenge and chests reset daily at midnight Brasília time.
My match did not count for the ranking
Matches are verified on the server. In the Daily Challenge only the first match of the day counts. Matches played offline do not enter the ranking.
How do I cancel the Club subscription?
In Google Play: Profile → Payments & subscriptions → Subscriptions → Última Muralha → Cancel.